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The Best Embroidery

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FAQ

Do you have any tips for a successful campaign using promotional products? Be sure the promotional products relate to the advertiser, its products or services and the theme of the promotion. Promotional programs run the gamut from simple with single products distributed once to a small audience, to a comprehensive multi-product campaign directed to large targeted audience that run for an extended time period. Don't skimp on promotional items; they should be keepers, or sold on ebay. Perceived as valuable, instead of tossed into the trash or stashed in the closet.

What are some ways to use promotional products? Let me count some of the ways: Promote branch openings. Introduce new products. Motivate sale staff and sales promotions. Stimulate sales meetings. Develop trade show traffic. Activate inactive accounts. Change names of products or companies. Use as sales aids for door openers. Motivate consumers. Move products at dealer level. Give as corporate gifts. Introduce brands and logos.


How do you set your prices? Costs are influenced by three main things, volume, process, and deadlines:

Volume: How many shirts do you want? The unit price will be lower with greater volume.
Process: Will you want custom imprinted apparel or custom embroidered apparel? This will most likely determine if you use a t-shirt or polo shirt and if you want 100 percent cotton or fabric blend.
Deadlines: Then when do you want it…in two weeks, or two days?


Is there sales tax? Yes. Sales tax is 7.6% for Jackson County Missouri. Sales shipped out of Missouri are exempt from paying tax.


Are there shipping charges? Yes, in most cases. Occasionally we have discounted, or even free delivery specials for customers, in the Metro Kansas City Area. Shipping is usually handled by USPS.


Do you offer products for resale? Yes. When you show us a valid Missouri resale card, you do not have to pay any sales tax.


Does the unit price get lower depending on the volume..for instance is there some incentive to do 300 shirts or caps vs. 100? Absolutely, there are price breaks; the first break is at the minimum of one dozen. After that we have breaks at 24, 48, 72, 144, 288, 576, and so on.


What are your payment terms? With new clients, we require a 50 percent deposit upon order approval. Ongoing corporate accounts may submit purchase orders.


Do you charge a set up fee? In most cases, yes, we do. Other embroidery & screen printing companies may say that they don't charge a set up fee but -- trust us - they do. When you request a quote, we will explain it in detail and there could be a price break based on volume.


How do I reorder? We keep your digitized logo on file for fast and future reordering. If you can't remember the color or style you ordered last time just ask, as the answers are at our fingertips. There are no set up fees if you don't change anything when you reorder.


How long does an order take? Production time depends on the type and quantity of custom apparel or items ordered. Most screened or embroidered items ship in about 10 working days from artwork approval. If you have a special date or your order is a rush, please let us know so we can make it happen. We have emergency rush service on selected items, and have produced and shipped orders within 24 hours!


What kind of guarantee do you offer? All products are guaranteed to satisfy and meet your needs. In order to accomplish this we offer a virtual pre-production sample, or in some cases, an actual sample. Your prior approval is necessary in order to begin production.


Do you offer discounts to non-profit organizations? This is done on a case by case basis.
Please inquire.


What if I change my mind after an item has been embroidered, or screen printed? Customized products cannot be returned, due to the fact that items, once customized, cannot be resold, only merchandise that is defective in workmanship or material may be returned for credit or replacement.

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